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Information on account deletion

Deletion of the account

If you wish to delete your account, you can do so directly in the mobile app under the ‘Profile’ menu item. This applies to SMATRICS, CHARGE PRE and V-Go customers.
 

The following data will be irrevocably deleted

  • Account (consisting of e-mail address, password, activity history, link to card or contract).

Customer Service - EN

Do you have any questions?

We are glad to be there for you!

If you were not able to find an answer to your question in our FAQ, the SMATRICS service team will be happy to support you:

  • by telephone under +43 5 031 351 855

  • by e-mail to support@smatrics.com (please note: if there is an increased volume of emails, it may take multiple working days to process your email)